Shipping Policy

FREIGHT:
Christmas Cart.com uses multiple couriers to safely transport your gifts. Any delays over and above the mentioned standard shipping lead times are out of our control. You can follow up with the courier company directly with the tracking number and web link provided on dispatch.There are no refunds issued for delays in transit. Christmas Cart will notify all customers of delays over the standard services.
Each state will have varied delivery lead time.

All gifts will be delivered contactless with AUTHORITY TO LEAVE to the shipping address you provide at checkout. By placing and payng agreeing to ATL, you authorise our courier to leave the package at the specified delivery address without obtaining a signature. Please note that once a package is delivered under ATL, Christmas Cart is not liable for any loss or damage to the package. We recommend selecting a secure delivery location. If a parcel goes missing after being left at the specified address, any claims or issues must be addressed directly with the courier. We are happy to assist you in filing a claim, but we cannot be held responsible for the loss or offer any refunds or replacements.

DAMAGES:
Please note, all transit related damages must be reported within 10 days of receiving via email with images to hello@christmas-cart.com

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the packages and note down the day you received the goods. Please email and forward your images to hello@christmas-cart.com and we will organise to collect the damaged goods and send you a replacement.

There will be no refunds for damaged deliveries, we will send a replacement of the same package when possible.

Please note, all transit related damages must be reported within 10 days of receiving via email with images.

For more shipping and delivery information,
hello@christmas-cart.com